Shipping and Returns
All orders qualify for complimentary UPS Ground shipping! Your product order ships directly from the manufacturer (Austin Air Systems) located in Buffalo, New York. Orders are processed daily and typically ship within 24 hours. You will receive a confirmation email with the tracking number as soon as it becomes available. Shipping delays may occur if a product is out of stock however inventory status is usually indicated on the website prior to purchase. You will receive an email notification if there is any delay in shipping your order. If you need to cancel your order prior to shipment you will be issued a full refund immediately. If you cancel the order while it is in transit, you will receive a refund after it has been returned.
If your product is defective (does not work properly due to material damage or workmanship), we've got you completely covered! Just let us know and we will set up a replacement within 30 days from the date of purchase. You must receive an RMA # (Return to Manufacturer Authorization) from customer service before returning your order. After 30 days, repair or replacement will be determined by the warranty policy of the manufacturer. Austin Air warrants that your purifier will be free from defects in material or workmanship for five (5) years from the date of purchase. The Limited Warranty covers normal household use only and does not cover replacement filters. To extend the warranty to five (5) years, complete and return the product warranty registration to Austin Air.
For all other returns, the products must be in new, unused condition and have all materials and original packaging. If your order qualified for free shipping, this will be deducted from the final credit amount. A restocking fee of 10% applies for all returned items.
Upon receiving your return, the item will be inspected and processed (typically less than 48 hours). Once approved, the credit will post to the original credit card or method of payment used within 5 business days. Depending on your bank, there may be additional delays until the credit posts to your account.